Returns

The consumer’s right of withdrawal.

The Right of Withdrawal: informative.

The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made at a distance and receive a full refund of the expense incurred for the purchase without penalty, just as provided for in Legislative Decree 185 of 22/05/99 which obviously also includes purchases made via the Internet. The only expenses not refunded will be those of shipping, which I remain excluded from the discipline of the decree law 185/99.

The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

– order of products by a customer who is not a consumer and/or who requires an invoice;
– order tailor-made or clearly customized products;
– ordine di prodotti che rischiano di deteriorarsi o scadere rapidamente;
– order of sealed products which are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

Conformity defect.

The legal guarantees provided by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. In the event of conformity defects in the Products, the Customer shall immediately contact Isolas at isolasofficial@gmail.com or by telephone at +393501505684. Once the conformity defect has been verified, Isolas may proceed with replacement or a suitable price reduction or termination of the contract. The Customer forfeits these rights if he or she fails to notify Isolas of the lack of conformity within 3 days of the date on which he or she discovered the defect.

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